Rush Escape Game
Frequently Asked Questions
Everything you need before you book, from how long a room takes to gift vouchers, groups and access. Still stuck? Contact your venue and we will help.
Your visit
How long does the experience last?
When the game starts you have 60 minutes to escape, so it never runs more than an hour. How long it takes depends on your team.
Will there be other people in the room with us?
No. Every booking is private, so the room is yours for the hour even though it can hold up to 6.
When should we arrive, and what if we are late?
Arrive 10 to 15 minutes before your booking to store your things and get briefed. If you are running late we will get you in as fast as we can, but the timer has to start 15 minutes after your booked time.
What should we bring?
Just yourselves and your team. We recommend a quick loo stop before you start for an uninterrupted game; we handle the rest.
What is the ideal group size?
Rooms take up to 6, but we find 3 to 4 the sweet spot for enjoyment. Bigger groups split across rooms and race together.
Getting here
How do we get there?
There is a Google map on our contact page. South Yarra is metres from South Yarra Station; Hawthorn is 150m from Glenferrie Station with Tram 16 at the door (Stop 72); Chadstone is 150m from Oakleigh Station; St Kilda is best reached by the 96 tram or a bus, a few minutes' walk from the stop.
Where should we park?
Most venues sit in areas with strict parking restrictions, but all have paid parking nearby. Chadstone and Hawthorn have the easiest street parking. We suggest Parkopedia to find the closest car park.
Rooms, age and families
Is there an age limit?
No, but players under 16 must attend with a participating adult.
Which rooms suit younger players?
Our puzzles are designed for adults, but several rooms are family-friendly and can be solved with an adult's help. Good picks: Cluemanji, Monsterz, Game of the Dragon, Secret Agent Man (South Yarra); The Nine-Nine and Strangest Thing (Hawthorn); Treasure Island and Alice in Wonderland (St Kilda); Da Vinci Down Under and Mission:Possible (Chadstone). For groups of players aged 10 and under, contact us first so we can point you to the right room. See also escape rooms for kids and families.
Are all rooms the same difficulty?
No. Each room is different in story, environment and flow, so each is its own experience. Try one and feel the Rush.
Do you do food and beverage packages?
Not currently, we do not have the space for pre or post-game catering. But every venue sits near plenty of bars and restaurants that do.
Groups, corporate and gift vouchers
We have a large group of 15, can we all play together?
Each room holds up to 6, so a group of 15 splits across rooms. Because all sessions run at the same time, everyone gets in and out around the same time. See group bookings.
Can we book special events or corporate team building?
Absolutely. See team building and corporate events, or email enquiries@rushescapegame.com.au for tailored pricing.
How do gift vouchers work?
Visit our gift vouchers page to buy, then use the REDEEM link for the matching venue. If your voucher does not name a venue, or was bought before 15 December 2019, use the South Yarra redeem link. Vouchers are valid for 3 years.
My voucher expired or I lost the code, can you help?
Yes. Reach out to your venue and we will reissue an expired voucher or look up a lost code and its balance. We honour old voucher prices.
My promo code will not work on Cheap Tuesday?
That is expected, the Cheap Tuesday offer cannot be combined with any other offer.
Booking, payment and safety
How do we change or cancel a booking?
Generally no cancellations or refunds, but you can reschedule using the link in your confirmation email up to 2 hours before your booking. Within 2 hours, email the venue you booked with.
Am I going to be physically trapped in the room?
No. Safety is our first priority, the entrance is unlocked and you can leave at any time.
Are there health conditions that would stop someone playing?
Our aim is not to scare, and there is nothing physically strenuous, though the atmosphere will raise the adrenaline. Some venues are in heritage buildings with stairs, and some next-generation rooms involve crouching or tight spaces, which may affect those with mobility needs, so contact the venue for suggestions. Our HackSaw and Conjoining rooms are unsuitable for players with pacemakers; email the venue for more information.
Can we pay cash?
No, our venues are cash-free for team safety. Card payments only.
Where are the terms and conditions?
At the bottom of every page, see terms and conditions. You will also sign a liability waiver before the game.