FREQUENTLY ASKED QUESTIONs
1. How can I book one or more escape rooms and when do I pay?
Simply click the venue you wish to book under the “Bookings” tab. Follow the prompts to select number of players, date, game, and then add more games if you wish. Once ready you can go to “Checkout” where you’ll be prompted to pay, followed by a booking confirmation via email (make sure you check you spam folder for booking confirmation).
2. Can I use a credit card?
We use PayPal Payments Pro Solutions for transactions and therefore accept Visa or MasterCard credit card.
3. How do I change or cancel my booking?
No cancellations or refunds are available, however you may reschedule your booking using the link contained in the confirmation email up to 72 hours before your booking time.
Note: You can reschedule your booking within 72 hours by sending an email to the venue you have booked with for a $29 administration fee, or reschedule within 24 hours for a $49 administration fee . Alternatively, you are welcome to pass on your booking to somebody else, but let us know the names of the people by sending an email to the venue you have booked with.
For South Yarra please email southyarra@rushescapegame.com.au, for Hawthorn please email hawthorn@rushescapegame.com.au. and for St Kilda please email stkilda@rushescapegame.com.au
4. Can I purchase a gift voucher and how do I redeem it?
Simply visit our Gift Vouchers page and follow the prompts. If you already have a voucher please click “REDEEM” for the corresponding venue. If your voucher does not state a venue or was purchased prior to the 15th of December 2019, please use the “South Yarra Redeem Voucher” link.
5. Is it possible to book in for special events and corporate team building activities?
Yes. Please contact your closest venue to make special arrangements or simply book multiple rooms online.
6. Is there an age limit?
No. However under 16 year olds must attend with an adult.
7. The number of people showing up may differ from the number that was booked. Is this a problem?
No problem, provided the size of the team does not exceed the maximum of capacity of the game. Depending on the game the maximum capacity is between 6-7 players.
8. What's the ideal team/group size for an escape room?
More people equals more excitement and fun. That said, small groups will of course have fun, but the experience will be different. Why not try both? We have many rooms. Please note, the maximum number of participants is between 6-7 players depending on the game to prevent over-crowding.
9. Are there any health conditions that would prevent a player from playing the escape room game?
Our aim is not to scare people. Also, there are no physically strenuous activities involved at all. That said, we expect that the enigmatic environment and game will raise people's adrenaline levels. If you have any special conditions or questions, please email us.
Our venues are all located within heritage-listed buildings that make up the iconic architectural landscape of Melbourne, some with multiple flights of stairs that may affect those with mobility needs. Please contact any venue for additional support and room suggestions.
Some of our next-generation rooms do include crouching and tight spaces that may affect those with mobility needs. Please contact any venue for additional support and suggestions.
Please note: our Hacksaw room is unsuitable for players with pacemakers. Please contact the venue directly for more information at hawhtorn@rushescapegame.com.au
10. Am I going to be physicalLY trapped inside the room?
No. Safety is always our first priority. The entrance is unlocked and you can leave at any time.
11. Are all rooms of equal difficulty?
We have many escape rooms, and they are each very different in terms of story, environment, and game flow, therefore each offers a different escape room experience. Though the difficulty is set by the teams themselves, generally we have found that Matrix stands out as the room with the greatest challenge. Just try one and feel the Rush. What’s more important is “Can you Escape?”
12. When should I arrive? What if I’m late?
Your punctuality is greatly appreciated! It would be best to arrive 15 minutes before your booking time. If you are late you’ll have less time to play in order to allow the next team/booking to start on time.
13. How do I get there?
A Google map is located on our Contact page.
TRAINS
South Yarra: We are located only metres away from the South Yarra train station. Plan your trip with Metro Trains.
Hawthorn: We are located 150 metres away from Glenferrie train station. Plan your trip with Metro Trains.
St Kilda: There are no direct trains to St Kilda. We suggest Bust or Tram.
TRAMS
South Yarra: Trams operate along Toorak Rd, as well as Chapel St which is only metres away. Plan your trip with Yarra Trams.
Hawthorn: Trams operate along Glenferrie Rd, with Tram 16 stopping at our doorstep (Stop 72). Plan your trip with Yarra Trams.
St Kilda: Trams operate along Nepean Hwy (with Tram 3/3a & 67 stopping 350m from our venue (Stop 34). Alternatively, Tram 16 passes the iconic Luna Park stopping 350m from our venue on Carlisle st (Stop 33). Plan your trip with Yarra Trams.
PARKING
We do not advise this option as many of our venues are located within areas containing strict parking restrictions. However all have paid parking within the local area. We suggest using Parkopedia to find your closest car park.
14. What to Bring? Any suggestions before we start the escape game?
You, your friends, and colleagues, and get prepared to have fun. In order to ensure an hour of uninterrupted fun, if possible, please use the restroom before the game starts and mute or power off your mobile phone and give it to the Game Master before entering the game area.
15. How long does it take to finish the game?
It depends on your performance. When the game starts, you have 60 minutes to escape, so the game never lasts more than an hour.
16. Where can I find the terms and conditions?
Look at the bottom of our page. You will also have to sign a liability waiver before the game starts.
17. I'm a potential investor (franchise partner), what do I do?
You can contact us via email play@rushescapegame.com.au, and our management will call you back in 2-3 business days.
18. Prices have changed since I received my voucher?
Easy to fix! Reply to your voucher email and we will update it to the new prices. We will honour all old prices on vouchers provided.
19. My promo code won’t work on tight-arse tuesday or midweek off-peak?
Yes, unfortunately our Tight-arse Tuesday and Midweek Off—peak offer is not available with any other offer.
20. DO I NEED TO BE FULLY VACCINATED TO PLAY?
It is no longer a requirement under DHHS for customers to be vaccinated. Currently, all staff are fully vaccinated as per the mandate by the Victorian Government.